Returns & Exchanges

At Red Diamond, we take pride in the quality of our gourmet food products and offer a 30-day satisfaction guarantee on all non-perishable items. Due to health and safety regulations, perishable goods can only be returned or replaced if they arrive damaged or defective.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Verification and Proof

  For damaged or spoiled items, please provide clear photographic evidence of the product and packaging to expedite your claim.

• 3.
  Secure Packaging

  If a return is authorized, place the items in their original packaging to ensure they are protected during transit back to our facility.

• 4.
  Refund Processing

  Once we receive and inspect your return, we will process a full refund to your original payment method within 5-7 business days.